Spot Billing System — Hyderabad Metropolitan Water Supply & Sewerage Board
A field billing and collection system for Hyderabad Metropolitan Water Supply & Sewerage Board, deployed on handheld spot billing machines to plug revenue leakages.
Client
HMWSSB
Location
Hyderabad, India
Technologies
ASP.NET, Oracle 10g, PL/SQL, C (ARM-Linux), SQLite
PROJECT OVERVIEW
HMWSSB needed an integrated Billing (Demand) and Collection solution using spot billing machines deployed in the field, plus a website to track and monitor field activity online.
The spot billing machines run customised software encoding 10 years of business rules, generating bills and receipts on the spot based on usage.
THE CHALLENGE
Revenue leakages
Delayed, error-prone billing processes led to lost revenue.
Disconnected field operations
No real-time visibility into field billing activity from the back office.
Legacy business rule complexity
A decade of accumulated billing rules needed to be accurately encoded into new software.
OUR SOLUTION
Handheld Spot Billing
Field devices generate bills and receipts on the spot based on real-time usage readings.
Central Sync (SSO)
Devices communicate with a central HMWSSB server for single sign-on and data sync.
Active/Passive Upload
Transactional data uploads in both active and passive modes for reliability.
Remote Administration
Devices support remote administration and end-of-day control reporting.
TECHNOLOGY STACK
IMPACT
Reduced Revenue Leakage*
Streamlined billing and collection processes plugged known revenue leakages.
Improved Revenue Realisation*
Significant improvement in revenue realisation following implementation.
Better Data Accuracy
Synchronisation with the back-end ERP system improved data accuracy and reporting.
Informed Decision-Making
Improved reporting enabled better operational decision-making.
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